How to get help
Email hello@wheretoemigrate.io for anything — product questions, delivery problems, re-downloads, corrections, billing. Include the email address you used at purchase (and your order ID from the Stripe receipt if you have it) so we can find your transaction immediately.
Published reply time: within 2 business days — usually faster. This is a solo-founder operation, so that is an honest ceiling, not a marketing number.
- Report not delivered? Check spam first. Reports are sent within ~5 minutes of payment. Still missing after 10 minutes → email us; we verify the delivery logs, resend, or issue a fresh download link. See the delivery-failure policy.
- Lost your download link? Forward your Stripe receipt to hello@wheretoemigrate.io and we reissue one.
- Mis-entered an input (income, savings, age)? Email the correction within 14 days of purchase and we regenerate your report at no charge.
- Found a factual error in the data? Use the form below — that is the 14-day correction guarantee.
Report a factual error
Per our terms (§5A): if your paid report contains a factual error — objectively incorrect data you can verify against an official government source, like a wrong visa fee, an incorrect income threshold, or an outdated programme name — tell us within 14 days of purchase. We verify it against the official source, correct the database, regenerate your report, and resend it at no charge. Typical turnaround once the error is confirmed: 48 hours.
What does not qualify: disagreements with our scoring methodology, rankings, or subjective assessments. Refunds are not offered as a default policy; where a correction is not possible or appropriate, we may offer a goodwill refund case-by-case — see the Correction Policy.
Prefer email? Send the same details to hello@wheretoemigrate.io. The 14-day window counts from your purchase date.